Terms for plumber plans and listings

Who we are

This site is run by plumbers.trade, 7 Princes St, Edinburgh. To reach us, use the contact form or write to the address above.

Listings

A listing is free, claimed or not, and stays free. Corrections are made without charge. A listing can be removed only by the business's verified owner: claim it free to verify it is yours, then remove it from your dashboard.

How listings are ordered

The main parameters that decide the order of listings on a town page, a service page for a town and any other list of results, in order of importance: listings with Premium paid up are shown towards the top of their town's lists, and when several in a town have Premium they take turns at the top, changing each day; then how recently each listing was last checked; then how complete it is (a phone number, a website and an address); and businesses added to the site recently are shown after the rest. Premium listings are marked "Premium listing". We do not promise any particular position.

Claiming a listing

Claiming is free. It lets you correct your listing, see your monthly figures and buy Premium. A free claimed listing does not take enquiries: customers ring the number on it. A claim is accepted when your email address is on your own website's domain and that website names your business and shows its published phone number, or once it has been checked against the details your business publishes.

If the business changes hands

A listing has one owner. If someone else claims it, the claim is checked with the business on the phone number it publishes before anything changes. If the listing moves to a new owner, any Premium on it is cancelled at once with no further payments, its price list, availability, photos, note and badge are removed, the previous owner is signed out and told, and enquiries sent to the previous owner are never shown to the new one.

Premium

Premium, £12 a month plus VAT: an enquiry form on your profile, with each enquiry and its job card sent to your email and held in your dashboard, your price list with a price for each customer's job on your profile, your website as a clickable link on your listing, up to 24 photos, your availability and a note above your enquiry form. Premium listings appear towards the top of your town's lists, town pages and service pages. When several businesses in a town have Premium, they take turns at the top. Only a listing with Premium paid up takes enquiries: the enquiry form is not shown on any other listing, and stops when Premium ends. Premium covers one listing. If you run two listings, for example in two towns under two names, each needs its own Premium for the paid tools to show on it.

The Owner verified badge

A listing showing the Owner verified (paid check) mark had its details confirmed with the business, on the phone number or email address it already publishes, within the last year. It confirms who runs the listing and what the listing says, never the standard of the work, and it is not Gas Safe registration and never stands in for it: that is checked on the Gas Safe Register, and this site tells customers to check it there. A mark lasts a year from the day the details were confirmed, and comes off sooner if Premium ends. Renewing Premium does not extend a mark.

Buying as a business

Premium is sold to plumbing and heating businesses for use in the business, and you confirm that, and that you accept the terms, with a tick box before you pay. Because you buy for your business, the 14-day cancellation right that consumers have does not apply; you can still cancel at any time as set out below.

Price and VAT

Premium is £12 a month plus VAT. You can cancel renewal at any time and your subscription will not renew any further. VAT is charged on every payment at the standard rate of 20%, so Premium is £14.40 a month including VAT. It is the only paid plan. A price change is emailed to you at least 30 days before it applies, and you can cancel before it does.

Payment and automatic renewal

Stripe takes payment in advance. Premium renews automatically every month until you cancel.

Cancelling and refunds

Any time, from Manage billing in your dashboard. It takes effect at the end of the period you have paid for, and the plan is not renewed after it. There are no refunds for part of a period except where the law requires one.

When Premium ends

The badge comes off at the end of the paid period. Your website shows as plain text again, and your price list, photos, reply note and availability stop showing at once, are kept for 90 days in case you come back, and are then deleted. No new enquiries can be sent; those received stay in your dashboard for 12 months. Your listing stays listed, no longer towards the top of your town's lists.

What you add to your profile

Your price list must be the prices you actually charge, and must say truthfully whether they include VAT. Your availability must be true while it shows: change it when it stops being. Photos must be your own pictures of work you did, your van or your team, with the customer's agreement where their home can be recognised: no stock images and no other firms' work. A before and after pair must be the same job. Every photo is reviewed after it is uploaded.

Nothing you add may claim a registration, qualification or membership you do not hold. In particular, price gas work only where the engineers who will do it are on the Gas Safe Register for that work, and work on an unvented hot water cylinder only where they hold the G3 qualification. A registration number is shown on your listing only after we have checked it on the register: send the number through the listing form. We may take down anything that breaks these rules, and we will tell you when we do.

Enquiries and customers' details

An enquiry carries a customer's contact details and job card so you can reply. Use them to answer that enquiry and to do the job, and for nothing else. The price a customer sees for their job comes from your own published prices and is labelled as yours; you agree the price with the customer before work starts. We take no lead fee and no commission, and we do not book work or take payment between customers and plumbers; any arrangement you make is between you and the customer.

Limits on our liability

plumbers.trade is a directory. We do not check, guarantee or take responsibility for the work, prices or conduct of any business listed here, and any arrangement you make with one is between you and that business. We do not promise any number of views, calls or enquiries, or that the site will always be available.

We are not liable for loss of profit, business or goodwill, or for any loss we could not reasonably have foreseen. If you pay for Premium, our total liability to you for all claims arising from Premium, these terms or the site is limited to the fees you paid us in the 12 months before the claim.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law. If you are a consumer, nothing in these terms affects your statutory rights.

Ending an account

We may close an account that misuses customers' details or misrepresents the business, refunding any unused paid period. You can ask us to delete your account through the contact form: cancel Premium first, and we then delete the account, its settings, photos and claim, and the listing goes back to unclaimed.

Complaints

Tell us through the contact form or by post.

Changes and the law

A change to these terms is emailed to paying plumbers at least 30 days before it applies. These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute about them. If you are a consumer living in Scotland or Northern Ireland, you can also use your local courts.

Version of 19 October 2026. Premium for plumbers · Privacy notice